Nationwide movement
- Most stocked items move within 24 hours.
- Tracking is sent once the carrier scan is active.
- Large or specialty parts may need an extra fitment check.
Customer Service / gear desk
Get help before the box ships.
Questions about sizing, fitment, returns, checkout or warranty support? Send the details and the Apex desk will point you in the cleanest direction.
Policies without fog
Shipping, returns and warranty basics.
Most support questions are about timing, fit, compatibility or what happens if the box arrives and the part is not right.
Easy exchanges
- Start with order number and reason for return.
- Keep tags, packaging and unused condition intact.
- Fit exchanges are handled faster with size notes.
Official-brand support
- We help route claims through official brand channels.
- Photos and purchase details speed up the first pass.
- Installation-sensitive parts may need extra documentation.
Order help
Sizing, fitment, wishlist and checkout questions.
Send the exact product name, size you are considering and what you ride. For parts, include year, make, model, trim and anything already modified on the bike.
- Sizing: helmet head shape, jacket measurements, glove palm width and boot use case.
- Fitment: exhaust routing, ABS, luggage racks, crash bars and prior modifications.
- Checkout: cart issues, wishlist saves, payment questions and order confirmation help.
- Account support: saved items, order history and update requests.
